Refund Policy

Last updated: 31 Oct 2025

1. Subscriptions

Subscriptions are billed in advance via Stripe and auto-renew until cancelled. You can cancel anytime; access continues until the end of the current billing period.

2. Refund eligibility

• Billing errors / duplicate charges: fully refundable;
• Service not delivered due to our fault: pro-rated or full refund depending on impact;
• Fraudulent use of your card: resolve with your card issuer; we’ll cooperate.

3. Non-refundable

• Change of mind after substantial use of the period;
• Violations of our Acceptable Use Policy;
• Issues caused by third-party outages (Discord, Stripe) outside our control.

4. How to request

Contact contact@scraplinebot.com within 14 days of charge. Include your Discord ID, invoice ID, and a brief description. We aim to respond within 3 business days.