Privacy Policy
Last updated: 31 Oct 2025
This Privacy Policy explains how Scrapline (“we”, “us”, “our”) collects, uses, discloses and protects your information when you use our website, Discord bot, and related services (collectively, the “Services”). By using the Services you agree to this Policy.
1. Who we are
Controller/Operator: Scrapline. Contact: contact@scraplinebot.com.
2. Information we collect
- Account & Discord Data: Discord user ID, username, avatar, guild ID/role IDs you choose to connect; OAuth tokens scoped only as needed.
- Usage & Logs: timestamps, feature actions, IP (server logs), user-agent; minimal diagnostic events for reliability and security.
- Billing: We use Stripe. We never store full card data. Stripe may process your payment details and fraud signals. See Stripe’s policy.
- Support: messages, tickets, and contact details you provide.
3. How we use information
- Provide, secure, and improve the Services;
- Authenticate via Discord OAuth;
- Process subscriptions and payments via Stripe;
- Detect/prevent abuse, enforce policies;
- Comply with legal obligations.
4. Legal bases (GDPR/EU/UK)
- Contract: to provide requested Services;
- Legitimate interests: security, anti-abuse, product improvement;
- Consent: where required (e.g., certain cookies/marketing);
- Legal obligation: tax, fraud prevention, compliance.
5. Sharing
We share data with processors only as needed to run the Services (e.g., hosting, databases, Stripe payments, error monitoring). We may disclose where required by law or to protect rights and safety.
6. International transfers
Your data may be processed in countries outside your own. Where applicable, we rely on SCCs or equivalent safeguards.
7. Retention
We keep data only as long as necessary for the purposes above, or as required by law (e.g., billing records). We periodically review and pseudonymise or delete where possible.
8. Your rights
- Access, correction, deletion, portability (where applicable);
- Object/restrict processing (where applicable);
- Withdraw consent at any time (does not affect prior processing);
- Lodge a complaint with your local authority.
9. Children
Our Services are for users who meet Discord’s minimum age and applicable local laws. Do not use the Services if you are under the minimum age.
10. Security
We use industry-standard safeguards (access controls, encryption in transit, least-privilege, monitoring). No method is 100% secure; report issues to contact@scraplinebot.com.
11. Cookies & analytics
See our Cookie Policy for details about cookies, analytics, and choices.
12. Changes
We may update this Policy from time to time. If changes are material, we’ll take reasonable steps to notify you.
13. Contact
Email: contact@scraplinebot.com